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Tell us what's broken.

Bug reports, feature requests, paper-cut complaints. Every submission lands in the engineering team's queue — the same queue we work from.

Pearl version + OS speed up triage a lot. Find them in Help → About.

What happens after you send

  • It lands in triage — typically same day during business hours.
  • If you left an email, we reply when we have a question or when the issue is resolved.
  • Customer-affecting bugs are summarized in the changelog under the version they were fixed in.
  • Security-sensitive issues should go to security@pearlfibers.com — please don't disclose details publicly until we ship the fix.