Support

We're a small team. Pearl support comes from the people who built it.

Common requests

• Sign-in trouble. Use /account or sign out and back in via the IDE Help menu.
• Quota or billing. Pricing is sales-driven — contact sales.
• Bug or feature request. File one in /feedback; it lands in our queue immediately.
• Security disclosures. Email security@pearlfibers.com.

Contact

General help: hello@pearlfibers.com
Pro & Business plans: priority support routed via your sales contact.
Enterprise: SLAs negotiated per contract.

Status

We post incidents on the same domain — bookmark this page for now. A hosted status page will replace the placeholder once we've picked a provider.